Topsort experienced a minor incident on December 1, 2023 affecting Auction Engine API - US-East-2 and Auction Engine API - EU-West-1, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 01, 2023, 02:40 PM UTC
We're seeing and investigating an outage on ts-ireland.api.topsort.ai and ts-ohio.api.topsort.ai
- identified Dec 01, 2023, 02:50 PM UTC
The issue has been identified, and the fix is being implemented.
- monitoring Dec 01, 2023, 02:59 PM UTC
A fix has been implemented and we are monitoring results.
- monitoring Dec 01, 2023, 03:09 PM UTC
We are seeing systems returning to normal now. The issue only affected customers in the EU west region. We believe the issue was due to a configuration error in a low level component and implemented a fix that we are confident addresses the issue. We continue to monitor and if you experience any issues then please let us know, however we expect this to have been resolved.
- monitoring Dec 01, 2023, 03:15 PM UTC
We are seeing systems returning to normal as of 25 minutes ago. The issue only affected customers in the EU west region. We believe the issue was due to a configuration error in a low level component and implemented a fix that we are confident addresses the issue. We continue to monitor and if you experience any issues then please let us know, however we expect this to have been resolved.
- resolved Dec 01, 2023, 04:10 PM UTC
The incident has been resolved.