Topsort incident

DNS resolution problem

Major Resolved View vendor source →

Topsort experienced a major incident on March 23, 2025 affecting Auction Engine API - US-East-2 and Catalog API and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2025, 02:16 AM UTC
Resolved
Mar 23, 2025, 04:18 AM UTC
Duration
2h 2m
Detected by Pingoru
Mar 23, 2025, 02:16 AM UTC

Affected components

Auction Engine API - US-East-2Catalog APIAuction Engine API - EU-West-1Campaign APIBilling APIAuction Engine API - US-West-2

Update timeline

  1. investigating Mar 23, 2025, 02:16 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 23, 2025, 04:00 AM UTC

    We are continuing to investigate this issue.

  3. identified Mar 23, 2025, 04:00 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 23, 2025, 04:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 23, 2025, 04:18 AM UTC

    This incident has been resolved.