Topsort experienced a minor incident on September 29, 2025 affecting Management Portal - US-East-2 and Reporting API, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 29, 2025, 03:07 PM UTC
We have identified an incident affecting connectivity related to one of our providers. ClickHouse is currently experiencing connectivity problems, and their support team is working to resolve the issue as swiftly as possible. We will continue to provide timely updates as new information becomes available and once the service is fully restored. We apologize for any inconvenience this may cause and appreciate your patience during this time.
- monitoring Sep 29, 2025, 03:17 PM UTC
The connectivity issue with our ClickHouse service provider has been resolved. We are currently monitoring system performance to ensure stability and smooth operation. Thank you for your patience and understanding during this incident. We will provide further updates if any additional information is necessary.
- resolved Sep 29, 2025, 03:46 PM UTC
The issue has been resolved by Clickhouse, and system performance continues to be monitored to ensure stability. Please let us know if any further concerns arise.