Tonkean incident

Big delays in modules execution and issues receiving data from external systems

Major Resolved View vendor source →

Tonkean experienced a major incident on July 22, 2023 affecting Workflows Runtime and User Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports) and 1 more component, lasting 5h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2023, 05:45 PM UTC
Resolved
Jul 22, 2023, 11:10 PM UTC
Duration
5h 24m
Detected by Pingoru
Jul 22, 2023, 05:45 PM UTC

Affected components

Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History

Update timeline

  1. identified Jul 22, 2023, 05:45 PM UTC

    We're experiencing an outage in module processing and receiving of external data into Tonkean.

  2. identified Jul 22, 2023, 05:46 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 22, 2023, 07:53 PM UTC

    The outage in Tonkean is caused by an on-going outage in Elastic Cloud services, noted in these two incidents - https://status.elastic.co/incidents/xqngb41mglj8 https://status.elastic.co/incidents/p1dtb3mdlt5d Elastic Cloud are working on a fix, and we will update as we know more details on the incidents.

  4. monitoring Jul 22, 2023, 11:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 22, 2023, 11:10 PM UTC

    This incident has been resolved.