Tokeny experienced a major incident on December 8, 2021 affecting Servicing API and Investor App and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 08, 2021, 02:01 PM UTC
We are currently facing issues with our blockchain provider, preventing us to reflect transactions happening on the blockchain in our system. We are monitoring the provider's fix and will let you know when all is back to normal. You can go on and proceed with transactions as usual, but results won't be reflected on your servicing interface. We are very sorry for the inconvenience. The Tokeny Team
- identified Dec 08, 2021, 02:51 PM UTC
Fix should be coming from our 3rd party in the next hour. We will send another communication when all is back online. We are sincerely sorry about this issue and the problems it may have caused you. The Tokeny team
- resolved Dec 08, 2021, 03:11 PM UTC
Production is back online by using a back-up 3rd party provider. A maintenance will probably come later tonight to switch back to our main provider when their issues will be fixed. The Tokeny Team