Together Platform incident

Some users are experiencing trouble accessing my.togetherplatform.com

Major Resolved View vendor source →

Together Platform experienced a major incident on August 23, 2019 affecting Login/SSO and User Portal and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2019, 07:11 PM UTC
Resolved
Aug 23, 2019, 08:44 PM UTC
Duration
1h 33m
Detected by Pingoru
Aug 23, 2019, 07:11 PM UTC

Affected components

Login/SSOUser PortalSession SchedulingOrg Adminsitration

Update timeline

  1. investigating Aug 23, 2019, 07:11 PM UTC

    We're experiencing elevated levels of timeouts on our mentorship platform. Engineers are currently looking into the issue.

  2. monitoring Aug 23, 2019, 07:27 PM UTC

    A fix has been deployed. We're working on processing the backlog of scheduled sessions.

  3. resolved Aug 23, 2019, 08:44 PM UTC

    Processing of the backlog is complete. This incident has been resolved.