Together Platform incident

Some users are having trouble accessing our services

Critical Resolved View vendor source →

Together Platform experienced a critical incident on October 8, 2019 affecting Login/SSO and User Portal and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2019, 06:15 AM UTC
Resolved
Oct 08, 2019, 09:30 AM UTC
Duration
3h 14m
Detected by Pingoru
Oct 08, 2019, 06:15 AM UTC

Affected components

Login/SSOUser PortalSession Scheduling

Update timeline

  1. investigating Dec 06, 2019, 09:14 PM UTC

    We are currently investigating this issue.

  2. identified Dec 06, 2019, 09:14 PM UTC

    The issue has been identified and we're working on a fix.

  3. resolved Dec 06, 2019, 09:15 PM UTC

    This incident has been resolved.