Titan Mail incident

Some Flockmail users may experience issues in sending email

Major Resolved View vendor source →

Titan Mail experienced a major incident on April 17, 2020 affecting Outgoing Mail Delivery, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2020, 09:39 AM UTC
Resolved
Apr 17, 2020, 11:42 AM UTC
Duration
2h 2m
Detected by Pingoru
Apr 17, 2020, 09:39 AM UTC

Affected components

Outgoing Mail Delivery

Update timeline

  1. investigating Apr 17, 2020, 09:39 AM UTC

    Our servers are experiencing an issue because of which some of our users may not be able to send emails. We are rapidly working on a fix. No email will be lost.

  2. monitoring Apr 17, 2020, 10:39 AM UTC

    We have resolved the issue and services are back to normal. However, we are keeping a close watch on our systems.

  3. resolved Apr 17, 2020, 11:42 AM UTC

    Our service provider, Amazon Web Services faced an outage which affected our services between 9:03am - 10:15am UTC. All our services are fully operational now. We thank you for your patience.