TIQ Time incident

Downtime for accounts on the multi-tenant environment

Minor Resolved View vendor source →

TIQ Time experienced a minor incident on June 21, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2023, 02:03 PM UTC
Resolved
Jun 21, 2023, 02:03 PM UTC
Duration
—
Detected by Pingoru
Jun 21, 2023, 02:03 PM UTC

Update timeline

  1. resolved Jun 21, 2023, 02:03 PM UTC

    Type: Incident Duration: 3 minutes Affected Components: Web application Jun 21, 14:04:00 GMT+0 - Identified - **Issue identification: **Service interruption due to a memory shortage on one of the TIQ Time web application instances Jun 21, 14:07:00 GMT+0 - Resolved - The TIQ team will review the assigned resources and determine if we need to upscale the resources per instance or add additional instances as a long-term solution. Jun 21, 14:06:00 GMT+0 - Resolved - The automated fallback scenarios for the availability of the web application worked correctly, and by 16:06 CEST all services were available again. Additionally, the technical team added extra resources to the instance, to make sure the issue did not occur again. Jun 21, 14:03:00 GMT+0 - Investigating - Downtime for accounts on the multi-tenant environment We are currently investigating this incident.