TIQ Time incident

External API isn't accessible at the moment (automated)

Minor Resolved View vendor source →

TIQ Time experienced a minor incident on October 23, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2023, 09:16 AM UTC
Resolved
Oct 23, 2023, 09:16 AM UTC
Duration
—
Detected by Pingoru
Oct 23, 2023, 09:16 AM UTC

Update timeline

  1. resolved Oct 23, 2023, 09:16 AM UTC

    Type: Incident Duration: 13 days, 9 hours and 56 minutes Affected Components: Web application Oct 23, 14:38:29 GMT+0 - Resolved - External API is now operational! This update was created by an automated monitoring service. Oct 23, 09:16:34 GMT+0 - Investigating - External API cannot be accessed at the moment. This incident was created by an automated monitoring service. The External API is currently unavailable due to extraordinary and unplanned maintenance works. We apologize for the inconvenience, we are working to have it back as soon as possible. Oct 23, 14:51:52 GMT+0 - Resolved - Our apologies for the downtime, and thank you for your patience. We found out that some users experienced problems using TIQ Time, an issue which unfortunately took longer to resolve then we expected. I'd like to highlight that to resolve the issue, we had to restore the TIQ Application to the status of last Friday evening. This means that all time entries created after Friday 19:15 UTC are unfortunately missing from TIQ Time at the moment. Our team will continue investigating the issue, and check for possibilities to restore these entries.