Degradation of the service in multiple regions

Update timeline

1. investigating May 27, 2026, 12:25 PM UTC

   Status: Investigating We are investigation an increase of errors in multiple regions Affected components Kafka (Partial outage) BI Connector (Partial outage) Query API (Partial outage) BI Connector (Partial outage) Copy (Partial outage) Query API (Partial outage) Events API (Partial outage) Copy (Partial outage) Sinks (Partial outage) Kafka (Partial outage) Kafka (Partial outage) API Endpoints (Partial outage) API Endpoint (Partial outage) GCS Connector (Partial outage) GCS Connector (Partial outage) API Endpoints (Partial outage) Copy (Partial outage) Copy (Partial outage) BI Connector (Partial outage) S3 Connector (Partial outage) Copy (Partial outage) Login (Partial outage) Kafka (Partial outage) API Endpoints (Partial outage) Copy (Partial outage) CSV Imports (Partial outage) Sinks (Partial outage) Kafka (Partial outage) Kafka (Partial outage) Events API (Partial outage) CSV Imports (Partial outage) Sinks (Partial outage) S3 Connector (Partial outage) GCS Connector (Partial outage) Query API (Partial outage) Query API (Partial outage) API Endpoints (Partial outage) Login (Partial outage) Login (Partial outage) Login (Partial outage) API Endpoints (Partial outage) Sinks (Partial outage) DynamoDB Connector (Partial outage) Query API (Partial outage) GCS Connector (Partial outage) Query API (Partial outage) DynamoDB Connector (Partial outage) Events API (Partial outage) Sink (Partial outage) Sinks (Partial outage) GCS Connector (Partial outage) Events API (Partial outage) BI Connector (Partial outage) CSV Imports (Partial outage) Login (Partial outage) Login (Partial outage) S3 Connector (Partial outage) Events API (Partial outage) Events API (Partial outage) CSV Imports (Partial outage) S3 Connector (Partial outage) S3 Connector (Partial outage) S3 Connector (Partial outage) GCS Connector (Partial outage)

2. monitoring May 27, 2026, 12:42 PM UTC

   Status: Monitoring We've identified a merge request that cause an expected moved of pods in Kubernetes causing a spike of 503. We are not seeing any more errors. We will keep monitoring everything Affected components Login (Operational) Copy (Operational) Query API (Operational) CSV Imports (Operational) Login (Operational) Login (Operational) BI Connector (Operational) Kafka (Operational) API Endpoints (Operational) BI Connector (Operational) Query API (Operational) API Endpoints (Operational) Events API (Operational) GCS Connector (Operational) GCS Connector (Operational) Copy (Operational) API Endpoints (Operational) Events API (Operational) GCS Connector (Operational) Kafka (Operational) Login (Operational) Copy (Operational) Copy (Operational) Login (Operational) Sink (Operational) Query API (Operational) CSV Imports (Operational) Sinks (Operational) Kafka (Operational) Kafka (Operational) Query API (Operational) API Endpoints (Operational) Events API (Operational) DynamoDB Connector (Operational) Copy (Operational) API Endpoints (Operational) S3 Connector (Operational) Events API (Operational) S3 Connector (Operational) S3 Connector (Operational) BI Connector (Operational) Login (Operational) DynamoDB Connector (Operational) API Endpoint (Operational) Sinks (Operational) GCS Connector (Operational) GCS Connector (Operational) Query API (Operational) BI Connector (Operational) Kafka (Operational) CSV Imports (Operational) Sinks (Operational) Query API (Operational) S3 Connector (Operational) GCS Connector (Operational) Copy (Operational) Events API (Operational) Events API (Operational) CSV Imports (Operational) S3 Connector (Operational) S3 Connector (Operational) Kafka (Operational) Sinks (Operational) Sinks (Operational)

3. resolved May 27, 2026, 12:55 PM UTC

   Status: Resolved The platform is stable again. We are going to review which has been the impact of the incident and contain the customers affected by it. Affected components API Endpoints (Operational) BI Connector (Operational) API Endpoints (Operational) S3 Connector (Operational) Copy (Operational) Kafka (Operational) GCS Connector (Operational) GCS Connector (Operational) Events API (Operational) Query API (Operational) GCS Connector (Operational) Events API (Operational) Query API (Operational) CSV Imports (Operational) Copy (Operational) Sinks (Operational) Login (Operational) Login (Operational) DynamoDB Connector (Operational) S3 Connector (Operational) GCS Connector (Operational) CSV Imports (Operational) Login (Operational) API Endpoint (Operational) S3 Connector (Operational) Kafka (Operational) Copy (Operational) CSV Imports (Operational) GCS Connector (Operational) Query API (Operational) Events API (Operational) Query API (Operational) Copy (Operational) Login (Operational) Sink (Operational) Kafka (Operational) BI Connector (Operational) CSV Imports (Operational) Sinks (Operational) Query API (Operational) S3 Connector (Operational) Sinks (Operational) API Endpoints (Operational) Kafka (Operational) BI Connector (Operational) API Endpoints (Operational) BI Connector (Operational) Kafka (Operational) Kafka (Operational) Sinks (Operational) API Endpoints (Operational) Query API (Operational) S3 Connector (Operational) Login (Operational) DynamoDB Connector (Operational) Events API (Operational) Login (Operational) Events API (Operational) S3 Connector (Operational) Copy (Operational) Copy (Operational) Sinks (Operational) Events API (Operational) GCS Connector (Operational)