TINtup incident

Intermittent connection timeouts

Major Resolved View vendor source →

TINtup experienced a major incident on May 13, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 04:21 PM UTC
Resolved
May 12, 2024, 04:25 PM UTC
Duration
—
Detected by Pingoru
May 13, 2024, 04:21 PM UTC

Update timeline

  1. resolved May 13, 2024, 04:21 PM UTC

    Starting around 16:25 UTC, we were alerted that the average request handle time had increase substantially and some connections to our API were timing out. An increase in CPU-bound database queries due to outdated PostgreSQL statistics caused the issue.