Tink experienced a major incident on August 11, 2025 affecting Payments and Account Check and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2025, 09:58 AM UTC
We are currently investigating an issue that is affecting several Tink products. See details for the full list of affected products.
- resolved Aug 11, 2025, 10:20 AM UTC
After some troubleshooting we were able to pinpoint the root cause of the issue and apply a fix. Incident is now resolved. We apologise for any issue this incident has caused.
- postmortem Aug 12, 2025, 06:13 PM UTC
Introduction On August 11th, between 11:30 CEST and 12:15 CEST, Tink experienced a technical issue that impacted Payments and Account Information products across multiple markets. During the incident, some end-users encountered issues with the availability of certain Tink products. Root Cause Analysis After a thorough investigation, it was identified that there was an error in one of the third-party libraries used to read feature flags, which led to an unrecoverable runtime error in a critical service. This, in turn, caused degradation in the availability of our products. Remediation Once the issue was identified, all affected instances were restarted. To mitigate the issue, a full restart was required, which contributed to the extended downtime for some products. Follow-up actions To prevent similar issues in the future Tink will be implementing the following actions: 1. Downgrade all critical services to a stable version until the third-party library has been fixed.