Timekit incident

TimeKit API and Admin are experiencing slowness

Notice Resolved View vendor source →

Timekit experienced a notice incident on June 3, 2021 affecting Timekit Admin Portal and Timekit API, lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2021, 02:22 PM UTC
Resolved
Jun 03, 2021, 09:12 PM UTC
Duration
6h 49m
Detected by Pingoru
Jun 03, 2021, 02:22 PM UTC

Affected components

Timekit Admin PortalTimekit API

Update timeline

  1. investigating Jun 03, 2021, 02:22 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 03, 2021, 02:22 PM UTC

    API and Admin has been restored but experiencing degraded service

  3. investigating Jun 03, 2021, 03:01 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 03, 2021, 03:11 PM UTC

    We're experiencing problems synchronizing Google and Microsoft calendars

  5. investigating Jun 03, 2021, 04:30 PM UTC

    We are still investigating the sync issues with Google and Microsoft calendars

  6. investigating Jun 03, 2021, 05:48 PM UTC

    We are still investigating the sync issues with Google and Microsoft calendars. We thank you for your patience.

  7. identified Jun 03, 2021, 08:01 PM UTC

    The issue has been identified, and the queue is being cleared now. We estimate it'll take ~3 hours to clear the queue.

  8. identified Jun 03, 2021, 08:01 PM UTC

    We are continuing to work on a fix for this issue.

  9. resolved Jun 03, 2021, 09:12 PM UTC

    The queue has cleared, incident is resolved