Timekit experienced a major incident on June 22, 2021, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 22, 2021, 01:51 PM UTC
A number of resources calendars have stopped receiving update notifications from Google Calendar regarding calendar updates. This results in resources not automatically synchronizing with Timekit. Not all resources are affected. As a temporary workaround, go-forward synchronization is fixed after a single manual sync triggered by pressing "Sync Now" in the Timekit Admin portal under Resources->User Settings->Calendar Sync. Users who need an immediate fix should click on this button to resolve the issue for all their resources. We are currently working on an automatic solution to reset synchronization with Google for all accounts that are having this issue and will post updates when the work is complete.
- identified Jun 22, 2021, 02:39 PM UTC
Cause has calendar syncing issue has been identified and we're working on deploying a fix.
- resolved Jun 22, 2021, 04:49 PM UTC
The Google synchronization backlog is now catching up, we expect all calendars to be caught up over the course of the next few hours