Resolved after 2 hours 46 minutes, affecting Websales and Backoffice and 1 more, on June 26, 2026.
This incident has been resolved. The platform has been operating normally since approximately 11:00 CEST. The interruption was caused by a data-handling issue that placed excessive load on one of our databases; the underlying cause has been corrected. No data was lost. We apologise for the inconvenience.
Affected components
Update timeline
- investigating Jun 26, 2026, 07:01 AM UTC
We are currently experiencing an issue affecting our services. Our team is actively investigating the situation and working to identify the root cause. We understand the impact this may have and are treating this with high priority. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Jun 26, 2026, 08:20 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 26, 2026, 09:46 AM UTC
Full service has been restored. Some customers may have experienced intermittent timeouts as systems recovered.
- resolved Jun 26, 2026, 09:48 AM UTC
This incident has been resolved. The platform has been operating normally since approximately 11:00 CEST. The interruption was caused by a data-handling issue that placed excessive load on one of our databases; the underlying cause has been corrected. No data was lost. We apologise for the inconvenience.
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