Ticketmatic experienced a major incident on April 1, 2026 affecting Websales and Backoffice and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2026, 10:13 AM UTC
We are currently experiencing an issue affecting our services. Our team is actively investigating the situation and working to identify the root cause. We understand the impact this may have and are treating this with high priority. We will provide updates as soon as more information becomes available. Thank you for your patience.
- investigating Apr 01, 2026, 10:53 AM UTC
We are continuing to investigate this issue.
- investigating Apr 01, 2026, 10:53 AM UTC
All services are now operating normally following a temporary disruption. The issue has been resolved and we continue to monitor the situation to ensure stability. Thank you for your patience.
- resolved Apr 01, 2026, 10:54 AM UTC
This incident has been resolved.