Ticketmatic experienced a notice incident on February 15, 2017, lasting 8d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 15, 2017, 01:59 PM UTC
There are problems logging in to the backoffice. We are currently investigating. Online ticket sales is unaffected.
- identified Feb 15, 2017, 06:09 PM UTC
7 Ticketmatic Windows servers are under heavy attack, making the Backoffice unusable. We are both mitigating the attack and setting up new infrastructure. Be sure to use Ticketmatic Launcher to login. Databases and webservers are unaffected. Online sales is unaffected.
- monitoring Feb 16, 2017, 12:23 AM UTC
We finished setting up new temporary infrastructure and backoffice login is again possible for all accounts. Make sure to use the launcher to login. We will keep on working to restore the original servers and bring these back in operation once this can be safely done.
- resolved Feb 23, 2017, 04:05 PM UTC
This incident has been resolved.