Ticketmatic incident

504 errors while using backoffice

Notice Resolved View vendor source →

Ticketmatic experienced a notice incident on September 18, 2017, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2017, 10:03 AM UTC
Resolved
Sep 18, 2017, 11:27 AM UTC
Duration
1h 24m
Detected by Pingoru
Sep 18, 2017, 10:03 AM UTC

Update timeline

  1. investigating Sep 18, 2017, 10:03 AM UTC

    We are investigating reports of users getting 504 errors while using the application.

  2. monitoring Sep 18, 2017, 10:19 AM UTC

    The problem seems to originate from a networking problem on one of the underlying worker nodes. We restarted the faulty node and this seems to resolve the problem. We keep monitoring for now.

  3. resolved Sep 18, 2017, 11:27 AM UTC

    This incident is resolved.