Ticketmatic incident

Error when creating new event and selling seated tickets in backoffice

Notice Resolved View vendor source →

Ticketmatic experienced a notice incident on October 13, 2017, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2017, 07:11 AM UTC
Resolved
Oct 13, 2017, 10:20 AM UTC
Duration
3h 8m
Detected by Pingoru
Oct 13, 2017, 07:11 AM UTC

Update timeline

  1. identified Oct 13, 2017, 07:11 AM UTC

    We see errors when creating new events from the Backoffice. The reason is related to a problem with the latest deployment of the app this morning. We are now rolling out a new version that should fix this.

  2. identified Oct 13, 2017, 07:23 AM UTC

    There are also related problems with selling tickets for seated events from the Backoffice. Websales is not affected. We are working on a fix.

  3. identified Oct 13, 2017, 07:46 AM UTC

    The problem with selling tickets from the Backoffice only occur when you use Dutch as interface language. While we are working on a final fix, you can use this workaround to be able to sell tickets through the Backoffice: - as user go to 'Mijn Ticketmatic ID' pagina (on top right, under your user name) - change your interface language to 'English' and Save - refresh the application (close browser and reopen application)

  4. monitoring Oct 13, 2017, 08:47 AM UTC

    A fix is deployed that solves these problems. If necessary, refresh the application.

  5. resolved Oct 13, 2017, 10:20 AM UTC

    This incident has been resolved.