Ticketmatic incident

Possible disruption of credit card payments

Notice Resolved View vendor source →

Ticketmatic experienced a notice incident on June 12, 2018 affecting Websales and Backoffice and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2018, 02:16 PM UTC
Resolved
Jun 12, 2018, 05:12 PM UTC
Duration
2h 55m
Detected by Pingoru
Jun 12, 2018, 02:16 PM UTC

Affected components

WebsalesBackofficeAPI

Update timeline

  1. investigating Jun 12, 2018, 02:16 PM UTC

    Payment processor Mollie indicates possible problems with credit card payment processing since 15:36. You can monitor https://status.mollie.com/ for up to date information

  2. monitoring Jun 12, 2018, 04:22 PM UTC

    Credit card payments should be functional again. As displayed on Mollie status page: "We've identified the problem and are seeing no more failures on credit card payments. We are monitoring the situation and will resolve this incident once we're certain it will not reoccur. "

  3. resolved Jun 12, 2018, 05:12 PM UTC

    This incident has been resolved.