Ticketmatic incident

Ticket generation issues

Notice Resolved View vendor source →

Ticketmatic experienced a notice incident on September 26, 2018 affecting Websales and Backoffice, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2018, 08:38 AM UTC
Resolved
Sep 26, 2018, 10:53 AM UTC
Duration
2h 15m
Detected by Pingoru
Sep 26, 2018, 08:38 AM UTC

Affected components

WebsalesBackoffice

Update timeline

  1. identified Sep 26, 2018, 08:38 AM UTC

    Due to network problems at our hosting provider AWS, there are issues with generating tickets. We are looking for a solution.

  2. identified Sep 26, 2018, 08:39 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 26, 2018, 08:49 AM UTC

    AWS confirms that they are currently experiencing issues that are effecting EC2 and S3 in the eu-west-1 region. They are busy investigating this issue.

  4. resolved Sep 26, 2018, 10:53 AM UTC

    The problems at AWS are resolved and ticket generation is fully functional again. Admins may still receive some error messages by e-mail that were delayed in the queue, these may be ignored.