Ticketmatic incident

Payment problems due to incompatibility after upgrade

Notice Resolved View vendor source →

Ticketmatic experienced a notice incident on April 16, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 11:53 AM UTC
Resolved
Apr 15, 2024, 02:30 AM UTC
Duration
—
Detected by Pingoru
Apr 16, 2024, 11:53 AM UTC

Update timeline

  1. resolved Apr 16, 2024, 11:53 AM UTC

    We apologize for the inconvenience caused by this disruption. We recognize the serious impact this may have had and we have addressed the issue with the utmost seriousness. The disruption was due to an upgrade by the payment provider, which led to an unexpected compatibility issue with the Ticketmatic payment handling system. As a result, certain payment methods became unavailable or failed, affecting approximately 20% of our customers. Our engineers responded immediately to the situation. The necessary modifications to the payment setups were successfully completed by 19:13.