Ticketmatic experienced a major incident on September 7, 2024 affecting Websales and Backoffice, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
WebsalesBackoffice
Update timeline
- investigating Sep 07, 2024, 04:06 PM UTC
We get reports of problems with downloading static assets like images and tickets. We are currently investigating this issue.
- monitoring Sep 07, 2024, 04:18 PM UTC
The cause for the problem is identified as a malfunctioning DNS connection, resulting in problems connecting to the interal filestore. We applied a fix and we are monitoring the situation.
- resolved Sep 07, 2024, 04:22 PM UTC
This incident has been resolved.