Ticketmatic incident

serious disruption

Critical Resolved View vendor source →

Ticketmatic experienced a critical incident on March 24, 2025 affecting Websales and Backoffice and 1 more component, lasting 5h 31m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 09:33 AM UTC
Resolved
Mar 24, 2025, 03:05 PM UTC
Duration
5h 31m
Detected by Pingoru
Mar 24, 2025, 09:33 AM UTC

Affected components

WebsalesBackofficeAPI

Update timeline

  1. investigating Mar 24, 2025, 09:33 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 24, 2025, 09:37 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 24, 2025, 09:41 AM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 24, 2025, 09:44 AM UTC

    We are continuing to investigate this issue.

  5. investigating Mar 24, 2025, 09:50 AM UTC

    We are continuing to investigate this issue.

  6. monitoring Mar 24, 2025, 10:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Mar 24, 2025, 11:01 AM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Mar 24, 2025, 12:31 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Mar 24, 2025, 03:05 PM UTC

    This incident has been resolved.