TIBCO experienced a minor incident on March 30, 2022 affecting Login, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2022, 06:03 AM UTC
Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected. OAuth- Creation and Refresh of existing Tokens We believe this is related to the Production release. TIBCO Team is working on rolling the release back. TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
- identified Mar 30, 2022, 06:13 AM UTC
We have identified the root cause of the issue and are rolling back the release to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
- monitoring Mar 30, 2022, 06:45 AM UTC
Based on the available information at this time, we believe that the degradation has been addressed by the rollback. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
- resolved Mar 30, 2022, 06:49 AM UTC
Please note that the issue that caused degradation of Mashery service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.