TIBCO Cloud™ API Management - Degradation (Control Center/Admin Dashboard)

Update timeline

1. investigating Aug 09, 2022, 04:37 PM UTC

   Please be advised that currently TIBCO Cloud™ API Management platform is experiencing partial service degradation. Based on the available information at this time, we believe that following components are affected. Admin Dashboard/Control Center becomes unresponsive after being open for a few minutes. This is observed for customers who access it through TIBCO Cloud. TIBCO team is engaged and working on this with top priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

2. identified Aug 09, 2022, 04:38 PM UTC

   We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

3. monitoring Aug 09, 2022, 04:59 PM UTC

   Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

4. resolved Aug 09, 2022, 05:27 PM UTC

   Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.