TIBCO Cloud™ API Management - Degradation (MOM Log Sync)

Update timeline

1. investigating Aug 13, 2022, 12:20 AM UTC

   Please be advised that currently TIBCO Cloud™ API Management platform is experiencing minor service degradation. Based on the available information at this time, we believe that following components are affected. Log Sync from TIBCO Cloud™ API Management - LE to TIBCO Cloud™ API Management in Tethered mode are not reflected in ECLE, ECLS and Reporting Dashboard There is no traffic impact. TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

2. identified Aug 13, 2022, 12:56 AM UTC

   We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

3. monitoring Aug 13, 2022, 12:56 AM UTC

   Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

4. resolved Aug 13, 2022, 01:08 AM UTC

   Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this minor degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.