TIBCO Cloud™ API Management - Reporting Dashboard Degradation

Update timeline

1. investigating Dec 06, 2022, 11:10 PM UTC

   Please be advised that currently, the TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that the following components are affected. Admin Dashboard Reports Traffic-related details fetched by Reporting APIs. All other services are functioning and there is no traffic impact. TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through the Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

2. investigating Dec 07, 2022, 10:11 AM UTC

   We are continuing to investigate this issue.

3. identified Dec 07, 2022, 02:10 PM UTC

   We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

4. monitoring Dec 07, 2022, 02:11 PM UTC

   Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

5. resolved Dec 07, 2022, 02:12 PM UTC

   Please note that the issue that caused degradation of TIBCO Cloud™ Reporting service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.