TIBCO incident
TIBCO Cloud™ API Management - SNI Stack EU region Degradation
TIBCO experienced a minor incident on January 3, 2023, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 03, 2023, 07:39 PM UTC
Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that the following components are affected API calls might sporadically give a 504 - Timeout response. Datacenter impact - SNI Stack EU region Degradation (EU Central 1 and EU West 1) TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
- identified Jan 03, 2023, 08:29 PM UTC
We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
- monitoring Jan 03, 2023, 09:12 PM UTC
Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
- resolved Jan 03, 2023, 09:42 PM UTC
Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.