TIBCO experienced a minor incident on January 8, 2023, lasting 27m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 08, 2023, 03:17 AM UTC
Please be advised that currently, TIBCO Cloud™ API Management ECLS is experiencing service degradation. Based on the available information at this time, we believe that the following components are affected. Enriched Call Log Streaming (ECLS) TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
- identified Jan 08, 2023, 03:43 AM UTC
We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
- monitoring Jan 08, 2023, 03:43 AM UTC
Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
- resolved Jan 08, 2023, 03:44 AM UTC
Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.