TIBCO incident

TIBCO Cloud™ API Management - Reporting Degradation

Minor Resolved View vendor source →

TIBCO experienced a minor incident on March 20, 2023, lasting 4d. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2023, 05:40 PM UTC
Resolved
Mar 24, 2023, 06:36 PM UTC
Duration
4d
Detected by Pingoru
Mar 20, 2023, 05:40 PM UTC

Update timeline

  1. investigating Mar 20, 2023, 05:40 PM UTC

    Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing reporting service degradation. Based on the available information at this time, we believe that the following components are affected. Mashery Reporting APIs Enriched Call Log Export (ECLE) Admin Dashboard Reports There is NO TRAFFIC IMPACT TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through the Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

  2. identified Mar 20, 2023, 11:50 PM UTC

    We have identified the root cause of the issue As per the investigation, there are two milestones involved (1) fixing the current issue (2) historical data ingestion followed by rebuild We will provide the next update after 5 hours Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

  3. identified Mar 21, 2023, 05:06 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 21, 2023, 05:07 AM UTC

    We are continuing to work on the fix for this issue. We will update the status page as soon as the first milestone (Fix) is completed.

  5. identified Mar 21, 2023, 05:43 AM UTC

    We are continuing to work on the fix for this issue. We will update the status page as soon as the first milestone (Fix) is completed.

  6. identified Mar 21, 2023, 08:12 AM UTC

    We are continuing to work on the fix for this issue. We will update the status page as soon as fix implementation process completes.

  7. identified Mar 21, 2023, 08:35 PM UTC

    We are continuing to work on a fix for this issue.

  8. identified Mar 21, 2023, 08:37 PM UTC

    We are currently working on a storage upgrade as one of the plans of action to improve the resiliency of the stack. We will update the status at 10 am pst tomorrow

  9. identified Mar 22, 2023, 06:05 PM UTC

    The current task (fix) is still in progress and we started seeing some improvement and we expect to see full improvement when the task is completed. We will provide the next update tomorrow 10 am PST (3/23).

  10. identified Mar 23, 2023, 08:58 PM UTC

    Currently, the Task of storage upgrade is completed and we are working on historic data ingestion. We will update you as soon as the task is completed. Thanks

  11. monitoring Mar 24, 2023, 06:35 PM UTC

    Thanks for your patience on this. Based on the available information at this time, The task of storage upgrade is completed and the historic data ingestion has started and is in progress but it will take 7-10 days for completion. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

  12. resolved Mar 24, 2023, 06:36 PM UTC

    Please note that the issue that caused degradation of TIBCO Cloud™ API Management reporting service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.