TIBCO incident

TIBCO Cloud™ API Management - ECLS Service Degradation (No Traffic Impact)

Minor Resolved View vendor source →

TIBCO experienced a minor incident on April 11, 2023, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2023, 04:14 PM UTC
Resolved
Apr 11, 2023, 04:40 PM UTC
Duration
26m
Detected by Pingoru
Apr 11, 2023, 04:14 PM UTC

Update timeline

  1. investigating Apr 11, 2023, 04:14 PM UTC

    Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing ECLS service degradation. Based on the available information at this time, we believe that the following components are affected. Enriched Call Log Streaming (ECLS) - NO TRAFFIC IMPACT TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

  2. identified Apr 11, 2023, 04:23 PM UTC

    We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

  3. monitoring Apr 11, 2023, 04:23 PM UTC

    Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

  4. resolved Apr 11, 2023, 04:40 PM UTC

    Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.