TIBCO incident

TIBCO Cloud™ API Management - ECLS Degradation (No service disruption)

Minor Resolved View vendor source →

TIBCO experienced a minor incident on April 28, 2023, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2023, 04:57 PM UTC
Resolved
Apr 28, 2023, 05:54 PM UTC
Duration
56m
Detected by Pingoru
Apr 28, 2023, 04:57 PM UTC

Update timeline

  1. investigating Apr 28, 2023, 04:57 PM UTC

    Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected. Enriched Call Log Streaming (ECLS)- (No service disruption) TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

  2. identified Apr 28, 2023, 05:51 PM UTC

    We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

  3. monitoring Apr 28, 2023, 05:52 PM UTC

    Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

  4. resolved Apr 28, 2023, 05:54 PM UTC

    Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.