TIBCO experienced a major incident on February 7, 2025 affecting Case Manager and BusinessWorks™ and 1 more component, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 07, 2025, 08:12 AM UTC
We are currently investigating an issue where users are unable to see applications via the TCI GUI and API. Our team is actively working to identify the root cause and implement a fix as soon as possible. We understand the inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.
- investigating Feb 07, 2025, 10:41 AM UTC
Our team is actively investigating the issue, but we have not yet been able to implement a resolution. We are continuing to work on identifying the root cause and will provide further updates as soon as possible. Thank you for your patience and understanding. We will provide updates as soon as more information becomes available. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.
- resolved Feb 07, 2025, 12:00 PM UTC
The issue impacting application visibility in the TCI GUI and API has been resolved. Users should now be able to see their applications as expected. Thank you for your patience while we worked to restore functionality. If you continue to experience any issues or if you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.