Thunkable incident

Technical Support System Experiencing High Latency

Notice Resolved View vendor source →

Thunkable experienced a notice incident on October 12, 2023, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2023, 02:55 PM UTC
Resolved
Oct 12, 2023, 03:57 PM UTC
Duration
1h 1m
Detected by Pingoru
Oct 12, 2023, 02:55 PM UTC

Update timeline

  1. identified Oct 12, 2023, 02:55 PM UTC

    Our 3rd party technical support solution provider, Intercom, is experiencing high latency that is actively being investigated, which may prevent Thunkable users on Pro, Business, and Teams plans from contacting our Support team. We're monitoring Intercom's status page and will update you as soon as the issue is resolved. In the meantime, users on Pro, Business, and Teams plans can post in the Thunkable Community if you're experiencing any time-sensitive issues, which our Support team will be actively monitoring and responding to: community.thunkable.com

  2. resolved Oct 12, 2023, 03:57 PM UTC

    Our 3rd party technical support solution provider, Intercom, has resolved the issue that was causing high latency, and Thunkable users on Pro, Business, and Teams plans can now contact our Support team as normal. We will continue to monitor this situation and provide updates if the issue re-surfaces. Thank you for your patience.