Threekit experienced a major incident on September 22, 2021 affecting Production and Preview, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 22, 2021, 05:10 PM UTC
Apple's Safari Version 15 release yesterday introduced a bug where users without the setting "WebGL via Metal" enabled are unable to load WebGL models. This may result in players being unavailable on this browser. Users may enable this setting or utilize another browser to work around the issue. We expect to release a fix for this within the next 24 hours.
- identified Sep 22, 2021, 06:16 PM UTC
Our engineering team has identified the portion of code causing the issue, and are working on a fix to be delivered as soon as possible.
- identified Sep 22, 2021, 07:35 PM UTC
Our engineering team has developed a fix for the issue, and is currently deploying it to a QA environment for further testing.
- monitoring Sep 22, 2021, 09:55 PM UTC
We have implemented the fix onto our preview environment, and everything is behaving as expected. We are now preparing to push this fix into production.
- resolved Sep 22, 2021, 10:59 PM UTC
The issue has been resolved with a code change our production environment.