Threekit experienced a minor incident on September 23, 2021 affecting AR Service and AR Service, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Affected components
AR ServiceAR Service
Update timeline
- investigating Sep 23, 2021, 03:23 PM UTC
Our team has identified an issue regarding AR jobs which is causing them to remain in a pending state. Due to this AR jobs may not complete at this time.
- identified Sep 23, 2021, 04:35 PM UTC
Our engineering team has identified the portion of code causing the issue, and have begun the process of implementing a fix for it
- monitoring Sep 23, 2021, 07:17 PM UTC
We have implemented the fix onto our preview environment, and AR jobs are now completing successfully. We are now pushing this fix into production.
- resolved Sep 23, 2021, 07:38 PM UTC
The issue has been resolved with a code change on our production environment.