Threekit incident

Performance Degradation in Preview

Minor Resolved View vendor source →

Threekit experienced a minor incident on August 14, 2023 affecting Preview and Render Service and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2023, 02:35 PM UTC
Resolved
Aug 14, 2023, 03:42 PM UTC
Duration
1h 7m
Detected by Pingoru
Aug 14, 2023, 02:35 PM UTC

Affected components

PreviewRender ServiceAR ServiceConfiguration Service

Update timeline

  1. investigating Aug 14, 2023, 02:35 PM UTC

    We are currently investigating this issue.

  2. identified Aug 14, 2023, 02:39 PM UTC

    The issue has been identified, and a fix is being designed.

  3. monitoring Aug 14, 2023, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2023, 03:42 PM UTC

    This incident has been resolved.