Threekit incident

Preview Application Unresponsive and 524 Errors

Critical Resolved View vendor source →

Threekit experienced a critical incident on November 16, 2023 affecting Preview and Render Service and 1 more component, lasting 16h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 09:41 PM UTC
Resolved
Nov 17, 2023, 02:07 PM UTC
Duration
16h 25m
Detected by Pingoru
Nov 16, 2023, 09:41 PM UTC

Affected components

PreviewRender ServiceAR ServiceConfiguration Service

Update timeline

  1. investigating Nov 16, 2023, 09:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 16, 2023, 10:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 17, 2023, 02:07 PM UTC

    This incident has been resolved.