Threekit experienced a major incident on July 23, 2024 affecting Production, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Production
Update timeline
- identified Jul 23, 2024, 02:08 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 23, 2024, 02:14 PM UTC
We are temporarily disabled the datatables service to remediate the issue in an expedited manner. Updates to follow shortly.
- identified Jul 23, 2024, 02:47 PM UTC
Services other than Datatables are showing as healthy, we are continuing to monitor and resolve the underlying issues. Updates to follow shortly.
- monitoring Jul 23, 2024, 04:45 PM UTC
A fix has been implemented and we are currently monitoring. Please reach out to support if you experience further issues.
- resolved Jul 23, 2024, 05:32 PM UTC
This incident is resolved. Please reach out to support if you experience any additional issues.