Threekit incident

Preview WebGL/Fast Compositor Renders and Platform Player

Major Resolved View vendor source →

Threekit experienced a major incident on November 20, 2024 affecting Preview and Render Service, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 09:51 PM UTC
Resolved
Nov 20, 2024, 10:30 PM UTC
Duration
38m
Detected by Pingoru
Nov 20, 2024, 09:51 PM UTC

Affected components

PreviewRender Service

Update timeline

  1. identified Nov 20, 2024, 09:51 PM UTC

    Users attempting to render WebGL or Fast Compositor Renders will experience issues loading the player. Users attempting to view assets in-platform will also experience issues loading the player. The issue has been identified and a fix is being prepared.

  2. monitoring Nov 20, 2024, 10:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2024, 10:30 PM UTC

    This incident has been resolved.