thredUP experienced a major incident on September 16, 2020 affecting thredUP.com Desktop & Mobile Web and iOS Mobile App and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
thredUP.com Desktop & Mobile WebiOS Mobile AppAndroid Mobile App
Update timeline
- investigating Sep 16, 2020, 04:19 PM UTC
We are currently investigating this issue.
- monitoring Sep 16, 2020, 04:42 PM UTC
The issue is related to the payment system outage - https://status.braintreepayments.com A fix has been implemented and we are monitoring the results
- resolved Sep 16, 2020, 04:52 PM UTC
This incident has been resolved.