thredUP incident

Site and App Outage

Notice Resolved View vendor source →

thredUP experienced a notice incident on June 28, 2022 affecting thredUP.com Desktop & Mobile Web and iOS Mobile App and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2022, 03:30 AM UTC
Resolved
Jun 28, 2022, 05:24 AM UTC
Duration
1h 54m
Detected by Pingoru
Jun 28, 2022, 03:30 AM UTC

Affected components

thredUP.com Desktop & Mobile WebiOS Mobile AppAndroid Mobile App

Update timeline

  1. investigating Jun 28, 2022, 03:54 AM UTC

    Website and Mobile Application performance is severely degraded.

  2. investigating Jun 28, 2022, 03:54 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 28, 2022, 04:23 AM UTC

    Engineering has identified DDoS attack as the cause for site outage/performance degradation. Remediation has begun.

  4. identified Jun 28, 2022, 04:25 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 28, 2022, 04:37 AM UTC

    All service has been restored and site/apps are operating normally.

  6. monitoring Jun 28, 2022, 05:24 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 28, 2022, 05:24 AM UTC

    This incident has been resolved.