ThreatX Outage History

ThreatX is up right now

Pingoru has recorded 39 incidents for ThreatX: 0 in the last 12 months and 0 in the last 90 days.

Source: status.threatx.com

39incidents recorded
0last 12 months
0last 90 days
–typical duration

Incidents, newest first

Critical August 14, 2025 Dashboard outage 1h 18m ThreatX Dashboard

Started Aug 14, 2025, 04:23 PM UTC· resolved Aug 14, 2025, 05:42 PM UTC

  1. identified Aug 14, 2025, 04:23 PM UTC

    ThreatX Engineering has identified an issue causing an outage within the ThreatX Dashboard. We are actively working to resolve the cause of the outage.

  2. monitoring Aug 14, 2025, 04:41 PM UTC

    ThreatX Engineering has implemented a fix for the cause of the outage and we are closely monitoring for availability.

  3. resolved Aug 14, 2025, 05:42 PM UTC

    This incident has been resolved.

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Critical August 1, 2025 Protect Ctrlx Down 37m ThreatX Dashboard

Started Aug 01, 2025, 12:42 AM UTC· resolved Aug 01, 2025, 01:19 AM UTC

  1. investigating Aug 01, 2025, 12:42 AM UTC

    Ctrlx for protect.threatx.io is currently down and being investigated. Please note that this only impacts protect.threatx.io and not x.threatx.io. We will update as soon as we have additional information.

  2. resolved Aug 01, 2025, 01:19 AM UTC

    This issue has been identified and resolved.

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Major July 17, 2025 ThreatX Dashboard unavailable 46m ThreatX Dashboard

Started Jul 17, 2025, 09:06 PM UTC· resolved Jul 17, 2025, 09:52 PM UTC

  1. investigating Jul 17, 2025, 09:06 PM UTC

    The ThreatX Dashboard appears to be unavailable. ThreatX Engineering is actively investigating. At this point in time we have no reason to believe protection of customer sites is affected.

  2. monitoring Jul 17, 2025, 09:13 PM UTC

    ThreatX Engineering has found and resolved a potential source of the problem. ThreatX Engineering is continuing to monitor the situation closely.

  3. monitoring Jul 17, 2025, 09:28 PM UTC

    ThreatX Engineering has identified another cause of the potential problems and is taking steps to address the root causes. The Dashboard appears to be intermittently unavailable during this incident.

  4. monitoring Jul 17, 2025, 09:48 PM UTC

    The ThreatX Dashboard now appears to be available once again. ThreatX Engineering is actively monitoring the situation.

  5. resolved Jul 17, 2025, 09:52 PM UTC

    This incident is now resolved.

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Notice March 11, 2025 API and Ctrlx Outage 54m Provisioning API, ThreatX Dashboard

Started Mar 11, 2025, 05:06 PM UTC· resolved Mar 11, 2025, 06:00 PM UTC

  1. investigating Mar 11, 2025, 05:06 PM UTC

    We are currently investigating an issue with API that is also impacting access to Ctrlx. Sensors remain unaffected.

  2. resolved Mar 11, 2025, 06:00 PM UTC

    The incident has been resolved and all service are operating normally.

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Critical February 27, 2025 Backend service outage 1h 4m Provisioning API, Event Gateway, ThreatX Dashboard, Backend Risk Analytics Engine

Started Feb 27, 2025, 10:27 PM UTC· resolved Feb 27, 2025, 11:31 PM UTC

  1. investigating Feb 27, 2025, 10:27 PM UTC

    ThreatX Engineering is investigating a backend service outage. Most backend services appear to be affected. Hosted WAF operations are not affected. ThreatX Engineering is actively investigating this issue and will post an update as more information becomes available.

  2. investigating Feb 27, 2025, 11:00 PM UTC

    ThreatX Engineering is continuing to investigate this issue. At this time we believe the problem is limited to the ThreatX Dashbaord. Hosted WAF operations are not affected. ThreatX Engineering is actively investigating this issue and will post an update as more information becomes available.

  3. resolved Feb 27, 2025, 11:31 PM UTC

    This incident is now resolved.

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Minor February 25, 2025 Degraded performance on ThreatX Dashboard 2h 31m ThreatX Dashboard

Started Feb 25, 2025, 04:46 PM UTC· resolved Feb 25, 2025, 07:17 PM UTC

  1. investigating Feb 25, 2025, 04:46 PM UTC

    ThreatX Engineering has identified degraded performance and intermittent timeouts affecting the ThreatX Dashboard page. The problem appears to be an intermittent issue at this time. ThreatX Engineering is actively investigating this issue and will provide updates as more information becomes available.

  2. investigating Feb 25, 2025, 04:57 PM UTC

    ThreatX Engineering is continuing to investigate this issue. We believe we have narrowed down the problem to customers using Microsoft Azure SSO to log in to the ThreatX Dashboard. All other functionality including application protection appears to be unaffected at this time. ThreatX Engineering is actively investigating this issue and will provide updates as more information becomes available.

  3. investigating Feb 25, 2025, 05:29 PM UTC

    ThreatX Engineering has observed the connection issues appear to be subsiding. At this time we are no longer observing client timeouts for any customer attempting to log in to the ThreatX Dashboard. We will continue to monitor and troubleshoot for slow login symptoms.

  4. resolved Feb 25, 2025, 07:17 PM UTC

    ThreatX Engineering believes the problem has been addressed. All customers should now be able to login without delays through all SSO providers.

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Major February 5, 2025 Service Outage 1h 43m Provisioning API, Event Gateway, ThreatX Dashboard, Backend Risk Analytics Engine

Started Feb 05, 2025, 03:50 PM UTC· resolved Feb 05, 2025, 05:33 PM UTC

  1. investigating Feb 05, 2025, 03:50 PM UTC

    We are currently experiencing an outage impacting our main platform and API services due to an issue with our hosting provider, IBM. Our team is actively working with IBM to resolve the problem and restore service as quickly as possible. All sensors and protection remain fully operational. We will provide updates as soon as we have more information.

  2. monitoring Feb 05, 2025, 05:05 PM UTC

    Our hosting provider, IBM, has begun restoring services that were impacting ThreatX. As systems come back online, some processing delays may occur. ThreatX Engineering is monitoring closely and will update the status page once all services are operating within normal parameters.

  3. monitoring Feb 05, 2025, 05:20 PM UTC

    ThreatX Engineering is continuing to monitor closely as our hosting provider continues to restore connectivity to affected services. Some processing delays may continue to exist as affected systems recover. We will update the status page once all services are operating within normal parameters.

  4. monitoring Feb 05, 2025, 05:32 PM UTC

    All ThreatX services are operating within normal parameters. This incident is now resolved.

  5. resolved Feb 05, 2025, 10:04 PM UTC

    This incident has been resolved.

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Minor January 23, 2025 Intermittent Service Outages / Delays 2h 24m Provisioning API, Event Gateway, ThreatX Dashboard, Backend Risk Analytics Engine

Started Jan 23, 2025, 08:50 PM UTC· resolved Jan 23, 2025, 11:15 PM UTC

  1. investigating Jan 23, 2025, 08:50 PM UTC

    ThreatX Engineering has detected intermittent degraded performance affecting ThreatX hosted services (Dashboard, API, Gateway, and Risk Analytics Engine). We are currently investigating the issue. At this time we have no reason to believe protection of customer sites (ie Hosted WAF instances) is affected in any way.

  2. monitoring Jan 23, 2025, 09:57 PM UTC

    Services are operating normally and we are continuing to monitor.

  3. resolved Jan 23, 2025, 11:15 PM UTC

    Issue resolved, all looks green across the board.

Read the full incident report →