ThreatX experienced a minor incident on October 5, 2022 affecting Provisioning API and ThreatX Dashboard, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2022, 05:53 PM UTC
ThreatX engineering is investigating an issue in which the Dashboard page is suffering from degraded performance. Preliminary investigations appear to show recent data displayed in the Dashboard is missing or incomplete. As a workaround, customers may use the Explorer or Live View pages until the incident is resolved. This issue in the Dashboard page does not appear to have any impact on ThreatX protection services.
- resolved Oct 05, 2022, 09:25 PM UTC
ThreatX engineering has concluded its investigation into a reported issue involving degraded performance on the Dashboard page. We have determined the problems are caused by a bug in the Dashboard page in which risk reported for entities is out of date. After investigation, we have concluded that this bug does not represent any wider operational issue affecting the ThreatX platform. ThreatX product management will prioritize the Dashboard entity risk bug for a fix in a timely manner. Please note this bug is limited to the Dashboard page and does not negatively affect risk-based blocking. As a workaround, users can view the most up to date risk for an entity on the Entity Details page.