ThreatX experienced a major incident on November 10, 2023 affecting Backend Risk Analytics Engine, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2023, 11:37 PM UTC
ThreatX Engineering is investigating an issue in which a subset of customer traffic is not being properly processed for risk-based blocking. This outage affects a subset of customers and does not affect other forms of blocking such as request-based blocking or access-list-based blocking. ThreatX Engineering is actively investigating and will post an update as soon as more information is known.
- monitoring Nov 11, 2023, 12:22 AM UTC
ThreatX Engineering has identified the likely source of the problem and has implemented a fix. Processing rates appear to be returning to normal. ThreatX Engineering is monitoring closely.
- resolved Nov 11, 2023, 12:32 AM UTC
After an additional period of monitoring, ThreatX Engineering is satisfied that all affected customers have now resumed normal risk processing operations. This incident is now resolved.