ThreatX incident
Scaler performance degradation in Central Canada region
ThreatX experienced a minor incident on August 10, 2024 affecting Hosted WAF, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2024, 03:23 AM UTC
ThreatX Security Operations has detected what appears to be a performance degradation affecting hosted sensors in certain regions in Canada. Affected customers may experience intermittent degraded performance. ThreatX Operations is actively investigating this incident to determine the extent of the impact and what corrective action can be taken.
- identified Aug 10, 2024, 03:37 AM UTC
ThreatX Operations has identified the issue as originating in a cloud services provider and affecting a small subset of ThreatX customers. ThreatX SOC is contacting affected customers directly to coordinate responses.
- resolved Aug 10, 2024, 04:54 AM UTC
ThreatX Operations has confirmed this incident is no longer active.