ThinkLink incident

ThinkLink application - Database Exception Errors

Minor Resolved View vendor source →

ThinkLink experienced a minor incident on August 5, 2021 affecting ThinkLink Platform, lasting 3d 7h. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2021, 08:26 PM UTC
Resolved
Aug 09, 2021, 03:40 AM UTC
Duration
3d 7h
Detected by Pingoru
Aug 05, 2021, 08:26 PM UTC

Affected components

ThinkLink Platform

Update timeline

  1. investigating Aug 05, 2021, 08:26 PM UTC

    We are getting reports of database exception errors under multiple roles and have asked our vendor to look into the issue.

  2. monitoring Aug 06, 2021, 07:13 PM UTC

    We are hoping the ThinkLink Hot Fix scheduled for Sunday (was originally Thursday but had to be rescheduled) will fix the database exceptions causing the error to appear.

  3. resolved Aug 09, 2021, 03:40 AM UTC

    We have completed a hotfix as of 11:30pm ET on Sunday, August 8th. This hotfix has resolved the reported database exception errors. If you experience any further technical issues please contact our support team at [email protected] and include as much detail as possible. Thank you for your patience with this delayed release.