ThinkLink experienced a critical incident on August 24, 2021 affecting ThinkLink Platform, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 24, 2021, 10:07 PM UTC
A container has stopped on one of our servers. This is leading to frequent errors when accessing several functions on the site. We are in contact with our hosting provider to perform rolling restarts on our servers which will resolve the issue.
- identified Aug 24, 2021, 11:00 PM UTC
We are experiencing 501 errors on the site and are in contact with both hosting and application teams. We will continue to update until this incident is resolved.
- identified Aug 24, 2021, 11:48 PM UTC
There are DNS issues causing the outage. Our hosting partner is actively engaged in addressing the issue. We will continue to update until this incident is resolved.
- monitoring Aug 25, 2021, 12:33 AM UTC
The site is now fully available and our network is functioning as expected. We are continuing to monitor the experience for the next hour to ensure that everything is functioning as expected. The root cause of this outage was a DNS issues that has been addressed and our servers have been restarted. We thank you for your patience as we resolved this outage.
- resolved Aug 25, 2021, 01:40 AM UTC
The sites has been fully functional for an hour with no further issues reported and this issue is considered resolved. We thank you for your patience and apologize for the inconvenience that this outage caused.